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Fix Airdrop Issue: Not Working on iPhone, Mac, iPad

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May 7, 2016 by Abhay

Airdrop Issue Troubleshooting

AirDrop is the long awaited feature in Apple devices which allows file transfer among supported iOS devices and Mac computers without the use of any third-party application. With AirDrop, you can share photos, videos, websites, locations, and more with people nearby with an Apple device. It works with the help of Bluetooth as well as WiFi to provide you a good range, less power consumption and high transfer speeds. There is no limit of size for sharing files via AirDrop.

In a telephonic conversation with Apple Support, we found out that Apple is aware of the AirDrop issue which many of us our facing and is working on it. They also advised us to perform a few troubleshooting techniques which worked for us and might work for you too.



Basic Checks to Be Performed:

1.Check if both the devices are supported:

  • Mac: Open Finder. On your menu bar at the top, if the Go menu includes AirDrop, you Mac is supported.
  • iOS devices (iPhone, iPad, or iPod touch): Swipe up from the bottom of the screen. If you see AirDrop in the Control Center, your iOS device is supported. 

2.Make sure your Bluetooth & WiFi are turned ON and you are signed in to your iCloud account.

3.Turn on AirDrop on both devices:

  • Mac: Open Finder. On your menu bar at the top, click on Go and open AirDrop.
  • iOS devices (iPhone, iPad, or iPod touch): Swipe up from the bottom of the screen. Tap on AirDrop in the Control Center, and select Everyone. 

4. Both devices should be in working range: 30 feet (9 meters).

These are the basic steps to be performed for AirDrop to work. But if you have already tried the above steps and still your AirDrop is not working, try the troubleshooting technique to fix your AirDrop issue.

 



Troubleshooting Techniques Suggested by Apple for our MacBook Pro:

1.Reset the SMC (System Management Controller)

  • Shut down the Mac.
  • Plug in the MagSafe or USB-C power adapter to a power source and to your Mac.
  • Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time.
  • Release all keys, then press the power button again to turn on your Mac

For more information, please check out the source: Reset the SMC

2. Reset the NVRAM (This worked for us!)

  • Shut down your Mac.
  • Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  • Turn on your Mac.
  • Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  • Hold these keys until the computer restarts and you hear the startup sound for a second time.
  • Release the keys.

For more information, please check out the source: Reset the NVRAM

Please note that after performing the above steps, your data is not affected.

If your AirDrop Issue persists, we recommend you to contact Apple Support or wait for the issue to be rectified by Apple.

I hope this post helped you out. Please share and help others.



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